I went in with little knowledge of exactly what snooker cue I wanted, and they were extremely helpful. I used their pool table to try out a bunch of different cues, and bombarded them with questions about the differences between the cues (they have a wide range of cues from cheap ~$20 up to very good, with lots in the range $50-$150). They were very patient and helpful. They didn't try to upsell me or give me any sales pitches; they genuinely seemed to want to help me find the best cue for me in my price range. I ended up with a relatively cheap one (~$75) which felt good for me, and which I'm very happy with now that I've used it for several hours. Also got a cool coloured case to go with it, and they've got many accessories etc. I would certainly recommend them for anyone looking for cue, either pool or snooker.
Edd Clarke